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4 - 02.102

Operational policy regarding general nonacademic grievance procedure for students

  1. Purpose.  The purpose of the general nonacademic grievance procedure for students is to ensure fair and equitable treatment for all students, eliminate unlawful discrimination and unwarranted dissatisfaction, and resolve problems that occur in the nonacademic area so that constructive educational and developmental relationships can be maintained.  This policy does not apply to internal university processes and procedures that already have an established and written grievance or appeal process.  However, this policy may be utilized when the student believes that such processes and/or procedures as written were not followed.
  2. Procedural standards.
    1. Level one.  The immediate supervisor.
      1. The aggrieved student will bring the situation to the attention of the immediate supervisor of the aggrieving staff member within ten business days of its occurrence, explaining the nature of the problem and proposing a solution.
      2. After being verbally informed of the grievance, the supervisor will investigate and provide a solution or an explanation to the student within five business days.
      3. In the event the supervisor fails to respond to the grievance within five business days or if the student is not satisfied with the response, the student may proceed to level two of the grievance process.
    2. Level two.  The department/unit director.
      1. If the answer or settlement provided by the supervisor to the student does not resolve the grievance, the student will be allowed five business days to refer the problem in writing to the appropriate department/unit director.
      2. The student may also consult with the student ombuds to obtain advice in preparing the written presentation of the grievance.
      3. The department/unit director will provid